TO BE ELIGIBLE FOR A RETURN, YOUR ITEM MUST BE UNUSED AND IN THE SAME CONDITION THAT YOU RECEIVED IT. REFUNDS WILL BE IN FORM OF A DEMXX GIFT CARD UNLESS STATED OTHERWISE BY MANAGEMENT.
* Gift cards
* Textiles – blankets, throws, bed linens, cushions, scarves, etc.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable):
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed. In most cases, a DemXx gift card will be applied for the refund amount. In the case of a ‘money-back’ refund a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable):
Only regular priced items may be returned, unfortunately sale items cannot be refunded.
Defective or Damaged items (if applicable):
Upon receiving defective or damaged product you must contact us immediately at email@example.com. Customer may be asked to provide photographs of defective or damaged product. Customer does not pay for return shipping of defective or damaged product. Customer may be eligible for a full refund on defective or damaged product upon further inspection.
Exchanges (if applicable):
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to:
PO Box 764, Coombs, British Columbia, CA, V0R 1M0; or bring it in-store at 1688 Alberni Hwy, Parksville, British Columbia, CA, V0R 1M0
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, the gift giver will receive the refund with their proof of purchase.
To return your product, you should mail your product to:
PO Box 764, Coombs, British Columbia, CA, V0R 1M0
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.